Introduction

Sioniq Tech Private Limited and / or its subsidiary(ies) or its associate(s) and / or affiliate(s) (collectively referred to as the “Company” or “We” or “SIONIQ”) is committed to protect the privacy of its Customers, Partners, Employees or anyone who interacts with us (collectively referred to as “User” or “You” or “Your”) in order to safeguard the business interest and reputation without causing any interruption in their day-to-day business operations.

This Policy applies to personal data collected through our website, ERP platform, and official business interactions unless expressly governed by separate contractual terms.

This Privacy Policy explains our policy regarding the collection, use, disclosure, transfer or otherwise processing of your data by SIONIQ, which operates various websites, platforms, and other services including but not limited to delivery of data and content via any mobile or internet connected device or otherwise (collectively the “Services”).

Services also means the products and services made available by Us via SIONIQ ERP Software, modules, and feature(s) or Our cloud software and applications for businesses, including associated applications (“Software”).

We process personal data based on defined legal grounds, including contractual necessity, legitimate business interest, legal obligation, or consent where required. By accessing the Company website or this application (“Platform”) or otherwise using the Services, you consent to collection, storage, use, disclosure or otherwise processing of the data that you provide (including your personal information) in accordance with this Privacy Policy for any of the platform or services that the Company offers. Before sharing any information representing any third-party or any other entity / person / people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Your personal information will primarily be stored and processed in India only.

SIONIQ respects your concerns about the privacy, and values the relationship we have with our users. SIONIQ Privacy Policy outlines our privacy practices concerning the information collected through SIONIQ websites, application, and the various social media platforms of SIONIQ. This also includes any other online service that links to our Privacy Policy, including any website and online service we offer on behalf of our authors or partners or affiliates or associates (collectively referred to as the “Sites”). Our Privacy Policy does not apply to information that you may share with us other than through our Websites, such as over a phone call, by e-mail, or in person unless expressly indicated by SIONIQ. Kindly review our complete Privacy Policy and Terms mentioned below before using SIONIQ Sites and its Applications. Mainly, please review the sections: What information SIONIQ collects about you (which includes information about cookies and similar technologies). How we use your information, and who we share your information with. By using the SIONIQ site, you are accepting the terms mentioned in this Privacy Policy, and If you don’t wish to agree with the terms of this Privacy Policy, please do not use SIONIQ Sites and Applications. Additionally, material updates to this Privacy Policy will be reflected through a revised ‘Last Updated’ date and may be notified where reasonably required.

Definitions

1. “Customer”, “User”, “You”, “Your” means any individual, entity or organization, having entered into any commercial transaction with SIONIQ and / or whose data is being collected by any other means.
2. “Website(s)” means
   • Any website(s) that SIONIQ own and operate for example www.sioniq.com etc.
   • Any web pages or social networks that post a link to this privacy policy.
3. “SIONIQ”, “Company”, “We”, “Us” means Sioniq Tech Private Limited and / or its subsidiary(ies) and / or its associate(s), and / or affiliate(s).
4. “Sioniq Partners” means businesses who are authorized to sell Sioniq products and Services.
5. “Personal Data”, “Data” refers to all the personal, non-anonymized data provided by the Customer or any other stakeholder.
6. “Personal Information” means such personal information which consists of information relating to password, financial information, or any other information as defined in the applicable information technology laws and regulations.

What information we collected about you

The information is collected when you interact with SIONIQ Sites and Applications. This info falls into two categories:

1. The personal data / information that you share with us, such as your name, address, email address, and contact details and payment details.
2. Non-personal information collected, which includes tracking information collected by us as well as third parties.

Personal Information You Provide Directly to Us

SIONIQ may ask you to provide your personal information, demographic information or the information about your preferences or interests when you do:

1. Register with us on SIONIQ Sites.
2. Download SIONIQ ERP Software’s Free Edition or Trial Edition.
3. Sign Up to receive email newsletters from SIONIQ.
4. Purchase from our Sites.
5. Participate in surveys or any promotion.
6. Participate on social media accounts involving our contributors.
7. Participate in communities or forums on our Sites.
8. Submit user-generated information on any part of SIONIQ Sites that permits it.
9. Knowingly provide your information on any other part of SIONIQ Sites (e.g., Request for Free Support, Submit for a job application etc.)

Non-Personal Information Collected

In addition to any information that you provide directly to our third-party service providers or us, and we may use a variety of technologies that automatically collect specific tracking information when you interact with our sites. By using our sites, you give consent to our use of tracking technologies as mentioned below:

Device Information

We may collect specific information about your computer or other devices that you use to access our sites, including IP address, mobile number, geo location information, unique device identifiers, browser type, browser language, and additional transactional details. We bind your application subscriptions with your device id and mobile number to prevent unauthorised access to your data.

Usage Information

We may record specific information about your use of our sites (like log files, clickstream data, a reading history of the pages you visit, search terms you browse and its search results), traffic data (e.g., time / date of access, session identification number, access times, referring websites).

Location Information

Some of our sites may deliver the content as per your current location if you wish to choose to enable that feature of our website (e.g., allowing location tracking settings on your device or browser), your current location will be stored locally on your device, which will then be used by our sites. If you choose to have a location-based search, we will store that information on our servers.

Cookies, Web Beacons, Local Storage, and Other Technologies

Our third-party service providers may place, view, and use cookies, web beacons, local storage objects or similar kind of technologies to collect information about your use of our sites. This may include information about the web pages you view, the links that you click and other actions that you take on our websites and in response to our advertising or email newsletters. Our third party service providers and we use the information collected for various reasons, including to remember you and take note of your preferences, track your use of our Websites, facilitate your smooth payment transactions, manage access to and use of the Sites, and provide a personalized experience to our users.

A “Cookie” is stored on your computer or other devices when you visit specific web pages that record your preferences and actions. These days most web browsers automatically accept cookies, but, if you prefer, you can make changes in your browser setting to decline cookies. However, please note that by refusing a cookie you may limit your access to or use of the Sites.

Use Information for Targeted Audience Advertising

We do not sell personal data to third parties. We do not share customer ERP data for advertising purposes. However, we may permit third parties to use the cookie, web beacons and similar technologies to understand your web behaviour and browsing activities better so that we can serve you targeted advertising while you are on our Sites and display our ads to you when you visit other third-party sites. For example, we work with third-party network advertisers who may set these technologies to provide better advertisements about products and services that may be of interest to you. We do not control these third-party technologies, and they are not subject to this Privacy Policy. We do not authorize these third-party network advertisers to use this technology to collect personal information about you, and they do not have access to your personal information from us.

How We Use Your Information

We use the information to help us personalize and continually improve your experience with us. We may use your personal information and non-personal information in the following ways:

1. Provide you with the products and services you request.
2. Post your user-generated content to our Sites as you seek.
3. Communicate with you about your account or transactions with us and send you information about new SIONIQ features.
4. Communicate with you about changes in our policies.
5. Send you newsletters, offers, and promotions for our products and services, third party products and services, or special events by email or other mediums.
6. Personalize content and experiences on our Sites and within emails sent to you, including providing you recommendations based on your preferences.
7. Serve you targeted advertising, both on our Sites and elsewhere online, based on information we previously collected from you, including your activity on the Sites or activity on third party sites and applications.
8. Administer our loyalty programs.
9. Administer contests, promotions, and surveys.
10. Optimize or improve our products, services, and operations.
11. Detect, investigate, and prevent activities that may violate our policies or be illegal.
12. Perform statistical, demographic, and marketing analyses of users of the Sites and recipients of our emails, including browsing and purchasing patterns.
13. Bind your application subscription with your device id and mobile number to prevent unauthorised access to your data.

Advertising and Marketing

SIONIQ may use your personal data to advertise and provide personalized information about our products and services, on our sites and on third party sites. Further, we may also invite you to participate optionally in events and surveys conducted either by us or through a third-party market research agency and to follow up with requested products and services. For the purposes set out herein, we may communicate with you or provide you such information via post, email, telephone, SMS, mobile app or social media.

Role of SIONIQ

For ERP data uploaded by Customers, SIONIQ acts as a Data Processor. For website usage data, billing information, and marketing communications, SIONIQ acts as a Data Controller. Further, we collect and process only personal data that is necessary for defined and legitimate business purposes.

Data Retention

We retain personal data only for as long as necessary to: Provide Services; Comply with legal obligations; Resolve disputes; and Enforce agreements. Upon termination of Services, Customer data may be deleted after a defined retention period unless legally required otherwise.

Combination of Your Information

To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and non-personal information, and use such information along with data obtained from other sources (including third-parties), such as demographic information and updated contact information. Our third-party service providers or we may also use your information to assess the level of interest in, and use of the Sites, our emails, and our other campaigns both on an individual basis and in the aggregate. We may also use and / or combine information we collect offline or from third party sources to check the accuracy of, enhance and supplement your user records, and to better customize your experience with us.

Who We Share Your Information With

Except as disclosed in this Privacy Policy, we do not use or disclose your personal information to any company or entity. Further, SIONIQ does not sell data to third parties. Although, we may provide your personal information to our business partners or affiliates or associates or as required by or under applicable laws or regulations. Under no circumstances, Sioniq will publish or share any information with any third party for any purpose other than the stated ones, without your express consent. We may share non-personally identifiable site usage information (including aggregate data) with others, for their use, in a form that does not include your personal information.

Third Party Service Providers

We have third-party service providers that perform functions on our behalf, such as hosting, fraud protection, etc. These entities have access to your personal information only as needed to perform their functions, and they are obligated to maintain the confidentiality and security of that personal information. They are bound not to use, sell, distribute or alter this information in any way other than to provide the requested services to the Sites.

Third Parties with Whom We Do Business

We may share personal data only with authorized service providers necessary for operating, supporting, or securing our Services so that they can provide you with special offers, promotional materials, and similar materials that may be of interest to you. Although this Privacy Policy governs our treatment of your personal information, the third-party’s treatment of your data will be governed by the respective third-party’s privacy policy. You may withdraw your consent to our sharing of your personal information with such third parties at any time by providing us with a written communication or by sending us an email in this regard.

Security of Your Personal Data

We implement appropriate administrative, technical, and organizational safeguards, including: Role-based access controls; Encryption in transit and where applicable at rest; Secure authentication mechanisms; Infrastructure-level protections; and Logging and monitoring controls. However, please remember that no data storage or data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, we cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge and agree that you send your personal information to our Sites at your own risk. Further, you acknowledge the fact that data transmitted through internet may be naturally prone to insecurity and Sioniq cannot guarantee with regard to it.

Third Party Content and Links to Third Party Websites

Our Sites may contain content hosted or served by third-parties or link to the websites operated by affiliates or associates of ours or third parties. Please be advised that the terms described in this Privacy Policy do not apply to the information gathered by these third parties. We are not responsible for the actions and privacy policies employed by any third-party, and our hosting of third-party content or linking to third-party websites does not constitute an endorsement of the content or business practices of those third parties.

Public Areas, Forums, Reviews, and Community Areas

Please remember that any information you share in public areas, such as forums, message boards or feedback sections, becomes public and anyone may take and use that information. Please be careful about what you disclose and do not post any personal information that you expect to keep private. Please consult our Terms of Use and the applicable guidelines, if any, for the use of our forums and other community areas for more information.

We may change our ownership or corporate organization while providing the Sites. We may also sell certain assets associated with the Sites. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot ensure that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Rights concerning Your Personal Information

We want to make sure you are aware of your rights in relation to the personal data we process about you. If you wish to exercise any of these rights or if you have any queries about how we use your Personal data that are not answered here, or if you wish to lodge a grievance regarding your rights, please contact us at info@sioniq.com.

• Right to be Informed – You have a right to be informed of how we use your Personal data.
• Right to Access – You have a right to get access to the personal information we hold about you.
• Right to object – You have the right to object to the processing of all or part of your personal data. Please bear in mind that if you exercise such right, this may affect our ability to provide our products and services.
• Right to correct / delete false or misleading data – You have a right to rectification of inaccurate Personal data and to update incomplete Personal data we hold about you.
• Right to Data Portability – You have a right to request us to send a copy of your Personal Data to another organisation.
• Right to Erasure – You have a right to request that we delete your Personal data.
• Withdraw consent – You have a right to withdraw your consent, (which shall not affect the lawfulness of processing based on consent before its withdrawal).
• Right to opt-out from marketing communications.

While we make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on your claims, if allowed or required by applicable laws and regulations.

Corporate Restructuring

In the event of any merger, acquisition, or restructuring, personal data may be transferred subject to applicable legal safeguards.

Changes to this Privacy Policy

As SIONIQ Sites continue to develop, we may add new services and features to them. If these additions affect our Privacy Policy, or if other changes in our privacy practices or applicable laws and regulation necessitate changes to the Privacy Policy, this document will get updated accordingly. If we make a material change in the way we use your personal information, we will provide prominent notice of the change on the Sites or in an email to you. We will not, however, materially change our policies and practices to make them less protective of personal information we have previously collected from you without your express consent.

How to OPT-OUT of Email Newsletters

You may always opt-out of receiving future commercial emails and newsletters from SIONIQ. At SIONIQ, we provide you with the opportunity to opt-out of receiving such communications from us by clicking on the “unsubscribe” link within the email you receive or you can drop us a mail at info@sioniq.com to unsubscribe from our email list. Please note that your request to not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not commercial. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving unsolicited commercial messages.

How You Can Reach Us

For Privacy-related grievances, if any, you may contact us at Info@sioniq.com.